To prevent fraud and comply with regulations. You may be asked for ID or proof of payment ownership. If you don't complete verification within the requested window, the order may be cancelled.

Digital goods are generally non-refundable once delivered. Exceptions apply if a product can't be delivered, if a code is invalid and no replacement is available, or if payment verification fails.

First, double-check the redemption instructions for the correct platform/region. If it still fails, contact support with your order number or contact us via 24/7 GamerAll chat; where a code is invalid and no replacement is available, the refund policy above applies.

Check spam/junk, verify your account email, and look in your account's orders. If still missing, contact support to resend.