GamerAll.COM FAQ


Who are you? Is GamerAll shop legit?๐Ÿง

Our company Smart Experiences FZC is registered in United Arab Emirates and our team is 20 people strong and dispersed across the globe to ensure 24/7 service. Through the years, tens of thousands of customers have experienced and keep experiencing our secure and professional service on our different selling channels and websites.

GamerAll website is highly trustable by the customers. You can check out thousands of independent reviews on the services like Trustpilot and Reviews.

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How do I place an order?๐Ÿ™‚

Very simple! Pick your items and click checkout to proceed with your payment. On checkout page you can choose among a variety of instant online payment options and complete your registration on the website.

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How do I receive my order?๐Ÿฅณ

Here at GamerAll.com we deliver products via email and/or it will be available in your Inventory of your GamerAll Account.

Also you can track your order progress in your GamerAll Account (including: Order status, XP points, Inventory and others.)

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How long does it take to receive my order?๐Ÿ˜—

We offer almost instant delivery for most of the products after your order was approved.

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How can I activate my game/product?๐Ÿคฏ

We provide detailed guide on activation on the product page. Please also refer to our the most comprehensive game/product key activation guide here.

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Are you affiliated with the game developers?๐Ÿค–

Not at the moment. All services accessible on GamerAll are provided as a third party marketplace, however we are working through with our business relationships. We also carefully checking all of our stock to avoid its fraudulent origin.

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How can I contact you?๐Ÿคทโ€โ™‚๏ธ

Our live chat is accessible ion each page of our website and it is the best and fastest way to contact us. You can also email as at [email protected] in which case we will get back to you via email within 2 working hours.

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I have seen a cheaper shop. Can you match their price?๐Ÿค“

We do not do price matching at moment. Our focus is to provide a high quality service for customers that value delivery speed and security.

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What payment options are there?๐Ÿ’ต

You can pay by PayPal, debit card, credit card, prepaid card, Paysafecard, Bitcoin, Webmoney, SMS, phone, mobile, bank transfer, iDEAL, Sofort, and a variety of other options using the payment gateways accessible in our checkout. You can also top up your prepaid balance using micro payments such as SMS or phone, and then pay from that balance in our checkout. Read more about our payment options here.

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Why won't my prepaid / debit / credit card work?๐Ÿ’ณ

Make sure you are entering all information correctly. In case it still does not work there are a number of possibilities to consider. Not all cards are supported by payment gateways such as PayPal. Typically only VISA, MasterCard, Discover and American Express will work. If you are paying by debit card you may also have reached your predefined spending limit or simply run out of funds. Contact your financial institution to find out. If you are paying as an unregistered user via a payment gateway such as PayPal, you may also have reached the spending limit for unregistered users in which case the remedy is to register and verify an account to continue making payments.

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Why do you need a verification before delivering my order?๐Ÿ•ต๏ธโ€โ™€๏ธ

Please note as per agreements with our payments processors we may request additional documentation from our customers as part of KYC procedure (Know Your Customer procedure). E.g. we may request personal identification document (picture or scan) in case of discrepancies between customer data (such as IP and actual residency).

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What alternatives are there to verification procedure?๐Ÿ˜Ž

If you don't want any verification you can use some other payment options instead such as Paysafecard, Bitcoin, iDEAL, Sofort, Western Union, OneCard and some others (please check with our customers service on the full list).

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Do you feature loyalty program, discounts, bonuses, rewards or special campaigns?๐Ÿ˜

Yes we do all of the above. Click and read more about our promotions and loyalty program.

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Can I earn money by recommending your website?๐Ÿค‘

Sure, we provide all interested parties access to our Partner Program where you can earn money (% commision from sales) from referred users by you.

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