GamerAll.com FAQ

Who are you? Is GamerAll shop legit?

Our company Smart Expereriences FZC is registered in UAE and our team is 30 people strong and dispersed across the globe to ensure 24/7 service. Through the years, tens of thousands of customers have experienced and keep experiencing our secure and professional service on our different selling channels and websites.

GamerAll website is highly trustable by the customers. You can check out thousands of independent reviews on the services like Trustpilot and Reviews.

trustpilot

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How do I place an order?

Very simple! Pick your items and click checkout to proceed with your payment. On checkout page you can choose among a variety of instant online payment options and complete your registration on the website.

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How do I receive my order?

Here at GamerAll.com we offer different type of products and services for gamers and your delivery will depend on the type of the product or service you purchase. In all cases you will see Delivery information on the checkout page along with the instructions how to provide the required information for your delivery (if it is required).

Also you can track your order progress in your GamerAll Account (including: Order status, XP points, Inventory and others.)

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How can I get my Trade Url? (if it is required for your delivery you will be asked at checkout)

1. On Steam go to "Who can send me Trade offers?" section
2. Scroll down and you will see your Steam trade url

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How long does it take to receive my order?

We offer almost instant delivery for most of the products after your order was approved.

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Why haven't I received a trade offer for my order?

We are trying to process all orders as soon as possible. Please contact us after your order so we can check status of your purchase. Even that we are trying to stock up as much as we can with Steam items through different supply channels, we also have backorder items which may take up to few hours to obtain. If item has backorder delivery it will be stated in its listing.

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Are you affiliated with Valve inc.?

Not at the moment. All services accessible on GamerAll are provided as third party service (which fits perfectly fine with Valve terms and conditions).

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How can I contact you?

Our live chat is accessible in the right bar of website and it is the best and fastest way to contact us. You can also email us at [email protected] in which case we will get back to you via email within an hour.

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I have seen a cheaper shop. Can you match their price?

We do not do price matching at moment. Our focus is to provide a high quality service for customers that value delivery speed and security. When you order from a cheaper shop you will find that you normally have to wait a long time for your delivery. Sometimes an eternity. You may also get your game account banned or have your purchased goods retracted when you order from a cheap shop. Here at GamerAll we put lots of continuous effort into keeping ourselves and our customers well stocked and secure and this adds to the price tag. If you are serious about your gaming, then it's worth every cent to order from us.

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What payment options are there?

You can pay by debit card, credit card, prepaid card, Paysafecard, Bitcoin, Webmoney, SMS, phone, mobile, bank transfer, iDEAL, Sofort, and a variety of other options using the payment gateways accessible in our checkout. You can also top up your prepaid balance using micro payments such as SMS or phone, and then pay from that balance in our checkout. Read more about our payment options here.

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Why won't my prepaid / debit / credit card work?

Make sure you are entering all information correctly. In case it still does not work there are a number of possibilities to consider. Not all cards are supported by payment gateways. Typically only VISA, Mastercard, Discover and American Express will work. If you are paying by debit card you may also have reached your predefined spending limit or simply run out of funds. Contact your financial institution to find out. If you are paying as an unregistered user via a payment gateway, you may also have reached the spending limit for unregistered users in which case the remedy is to register and verify an account to continue making payments.

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Why won't we accept a friend or family member's debit/credit card?

As a financially regulated company we need to ensure we know the identity of our customers, and this includes the source of the funds you pay with. We prohibit anyone who isn't named on the card from using it to protect ourselves from fraudulent orders. If the authorized cardholder is unaware and later finds out about a card purchase we risk a chargeback.

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Why do you need a verification before delivering my order?

Please note as per agreements with our payments processors we may request additional documentation from our customers as part of KYC procedure (Know Your Customer procedure). E.g. we may request personal identification document (picture or scan) in case of discrepancies between customer data (such as IP and actual residency).

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What alternatives are there to verification procedure?

If you don't want any verification you can use some other payment options instead such as Paysafecard, Bitcoin, iDEAL, Sofort, Western Union, OneCard and some others (please check with our customers service on the full list).

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Do you feature loyalty program, discounts, bonuses, rewards or special campaigns?

Yes we do all of the above. Click and read more about our promotions and loyalty program.

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Can I earn money by recommending your website?

Sure, we are considering all forms of partnership, please email us at [email protected]

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