We will not refund delivered orders for any reason. Nor will we refund orders that you fail to collect within reasonable time. However, orders that we fail to deliver within reasonable time due to shortcomings on our end are eligible for refund. We will initiate refund of payments that we have not managed to verify in accordance with our internal security protocol within 3 days of purchase in so far as permitted by payment processor. Please note that it may take up to 5 business days for the money to be credited back to you depending on payment method and time elapsed since purchase.