Troubleshooting Guide for Phone Payments

My country is not available in Hipay / Allopass

If your country is not available in either Hipay / Allopass, please contact our live chat and let us know which country you are interested in and whether you want to pay via mobile phone or landline. We will try to get the country setup for you as soon as possible. There are a few countries that are unavailable such as USA but the vast majority can be enabled for our customers.

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The phone number stated in the payment instructions does not work

The featured premium number may not be supported by your particular phone company. In some cases choosing a different credit amount may also work.

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I made a successful SMS / call but no money is charged to my phone

It may take a few minutes for a payment to go through. If nothing has happened within 10 minutes, please try again.

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I made a successful payment but received no credits on my GamerAll account.

Please contact our live chat and provide the following information on your transaction:

In case you paid via ZayPay we need your email address, country, phone number, amount paid, and time of transaction.

In case you paid via Allopass we need your email address, country, phone number, amount paid, time of transaction, and Allopass code.

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I have further questions regarding my phone payment.

In case other questions above did not answer your question, you may also try to contact Hipay / Allopass to resolve your issue. You can do it here>>>

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